Passion and culture are not enough.
70% of projects miss their goals. [0] And it's not from a lack of skill or lack of trying. A bad system will beat a good person every time. No amount of passion, culture, or grit can make a projects consistently succeed. Teams without direction, clarity, and discipline from the start are doomed to underperform.
At CX, we don't leave success to chance. We we've built a foundation of processes and systems are as refined as the people working in them. That's the real secret to consistently delivering high-quality outcomes.
The case studies here are web-optimized content. We are happy to provide a full portfolio upon request.
Health Care & Privacy
Transporting Organ Transplants
- Enterprise Architecture
- Integration
- Security
- Data Privacy
A national organ transplant network struggled with outdated logistics processes that caused delays, risking organ viability and patient outcomes. With a limited budget, they sought CX.dev's help to optimize their system, enhance tracking accuracy, and ensure compliance.
A Critical Challenge
A national organ transplant network faced a critical challenge: improving the transport time for organs between donor hospitals and transplant centers. Delays are high stakes and increase the risk of organ degradation and impact patient outcomes. The existing logistics system relied on outdated processes, and faced inefficiencies.
The client approached CX.dev for a solution with a limited budget that could enhance their logistics pipeline, improve tracking accuracy, and save critical time—all while ensuring compliance with medical and regulatory standards.
Exploring the Challenge
We began with an in-depth journey mapping exercise to visualize every step of the organ transportation process. This allowed us to identify key areas for improvement:
- Limited visibility into transport progress.
- Reliance on manual coordination prone to delays and miscommunication.
- Static route planning that did not adapt to real-time changes.
The Solution
We developed a digital platform providing connectivity for stakeholders. A centralized communication hub facilitated seamless updates between transplant teams, drivers, and transport crews, reducing miscommunication and delays.
The platform introduced a more responsive and efficient logistics process, helping to reduce avoidable delays and improve organ viability upon arrival. Automated coordination and reporting helped mitigate the risk of errors stemming from manual processes. The system was built to accommodate expansion, making it adaptable to broader geographic applications.
At Cx.dev, we approach every challenge with empathy, systems thinking, and a commitment to purpose-driven design. By simplifying complexity and focusing on practical innovation, we helped the transplant network improve their processes and deliver better outcomes for patients.
If your organization is facing unique challenges, let's collaborate to find a meaningful solution. Get in touch to start the conversation.
Travel & Hospitality
Connecting travelers with the best experiences.
- UX Design
- API Development
- Ecosystem
CX built a mobile app connecting travelers with local hospitality operators, solving fragmentation, communication delays, and booking friction. With intuitive UX, real-time updates, and seamless messaging, the platform now empowers both travelers and hosts to connect faster and more reliably.
At CX, we build with purpose—merging thoughtful design and solid engineering to move ideas forward. Our human-centered approach simplifies complexity and unlocks value for platforms that bring people together.
If you're building something ambitious, let's talk. We'll help you push it forward.
Banking & Finance
Secure Support for Financial Services
- Platform Engineering
- API Development
- Helpdesk
CX.dev built a custom enterprise Zendesk plugin to consolidate a financial services provider's fragmented support system with a customized Zendesk solution, automating compliance audit trails, enhancing data security, and streamlining workflows. This improved agent efficiency, ensured regulatory adherence, and provided a scalable, secure support infrastructure.
A Critical Challenge
A solutions provider operating in highly regulated markets approached CX.dev with a need to improve their customer support processes. The client, a key player in financial services, faced increasing demands, complex compliance requirements, and a growing need for real-time support. Their existing support system was fragmented, relying on emails and multiple siloed tools, which led to inefficiencies in both response time and tracking regulatory compliance.
Given the strict regulations governing customer communications, data storage, and confidentiality, the client needed a robust support solution that could centralize inquiries, maintain compliance, and provide a seamless experience for both customers and support agents.
The primary goal was to customize and integrate an enterprise ticketing solution to meet the unique regulatory and operational needs of the financial services provider. This included:
- Compliance & Auditing: Automating audit trails for all customer interactions to satisfy regulatory requirements.
- Data Security: Ensuring that customer data was stored and accessed in a manner compliant with local and international financial regulations.
- Custom Workflows: Building tailored workflows that integrated with internal financial systems, ensuring that customer inquiries could be efficiently managed.
- Agent Efficiency: Creating a custom application to enhance the Zendesk platform by automating processes like case routing, data entry, and performance tracking.
- Reporting: Providing robust analytics tools to monitor key metrics and compliance factors.
The Zendesk platform, along with the bespoke application developed by CX.dev, delivered several tangible benefits to the financial services provider:
- Enhanced Compliance: All customer interactions were automatically logged with audit trails, ensuring adherence to regulatory standards and reducing compliance risk.
- Data Security: The integration ensured that sensitive financial data was securely stored and only accessible by authorized personnel, in full compliance with industry regulations.
- Scalable Solution: The platform was designed to grow with the business, easily accommodating future needs such as new financial products, expanding client bases, and evolving regulatory requirements.
Through the implementation of a customized Zendesk platform and the development of a custom application, CX.dev successfully transformed the client's customer support processes to meet the demands of a regulated financial market. By enhancing efficiency, maintaining compliance, and improving overall service quality, the solution provided the client with a robust, scalable support infrastructure that aligned with their long-term goals.
Real Estate & Construction
Building a better way to build.
- Customer Journey Mapping
- Customer Portal
- Ecosystem
CX.dev revamped a real estate investment platform, addressing critical issues including confusing navigation, poor data visualization, and inefficient workflows. We conducted in-depth user research to understand investor pain points and redesigned the platform with a focus on clarity, speed, and usability.
The result was a mobile-friendly, streamlined experience that made it easier for investors to access insights, track performance, and complete key actions. Our improvements significantly boosted engagement, reduced user friction, and helped the client scale operations with confidence.
HR & Recruiting
Connecting people in tech.
- UX Design
- UI Design
- Frontend Development
- Digital Marketing
CX.dev revamped the digital presence of a leading tech recruiting firm's website and digital marketing to improve design, SEO, and lead generation. This resulted in more job applications, better user experience, and stronger brand authority.
A Human Challenge
In today's highly competitive recruiting industry, having a strong online presence is critical for success. Cx.dev partnered with a nationally recognized recruiting firm specializing in tech placements to overhaul their website and digital marketing strategy. The goal was to create a seamless digital experience that attracted both top talent and leading companies while showcasing the firm's unique strengths in connecting skilled professionals with tech roles.
The client is a renowned recruiting firm focused on placing candidates in top tech positions, including software engineering, data science, cybersecurity, and IT infrastructure roles. With over a decade of experience, the firm had built a strong offline reputation but needed a website and digital marketing strategy that could match their industry prominence and generate online leads effectively.
Exploring the Challenge
CX.dev executed a comprehensive strategy focused on redesigning the website and boosting digital marketing efforts to increase visibility and engagement for both candidates and clients.
- Website Redesign: We started with a complete overhaul of the website, focusing on a sleek, modern design that reflects the company's authority in tech recruiting. The new website featured intuitive navigation, clear calls-to-action, and dynamic job listings that were easy to search and apply for, enhancing the overall user experience.
- Mobile Optimization: With a growing number of job seekers accessing websites via mobile devices, Cx.dev ensured that the new website was fully responsive and optimized for mobile users, providing a seamless experience across all devices.
- SEO Strategy Implementation: To improve the firm's search engine ranking, we implemented an SEO strategy that included keyword research, on-page optimization, and technical SEO enhancements. This ensured that the firm ranked higher in searches related to tech recruiting and job placement.
- Content Creation and Blogging: Cx.dev created a content plan to establish the firm as a thought leader in the tech recruitment space. We developed a blog featuring industry insights, career advice, and recruitment tips, which not only attracted more visitors to the site but also improved SEO performance.
- Lead Generation and Conversion Optimization: We implemented lead generation forms and integrated customer relationship management (CRM) tools to streamline candidate applications and client inquiries. These forms captured key data captured key data that allowed the recruiting team to follow up more efficiently and convert leads into placements.
The Results
The collaboration between Cx.dev and the recruiting firm resulted in significant improvements in their online presence and lead generation.
- Boosted Job Applications: The user-friendly design and optimized job listings led to an increase in job applications, allowing the firm to connect with more qualified candidates.
- Ease of updating and staying current: The intuitive CMS that was use enabled more teams to quickly add relevant content to their website.
- Improved Brand Authority: The content strategy helped position the recruiting firm as a thought leader, with blog posts and social media engagement driving conversation around tech industry trends and recruitment challenges.
Cx.dev's comprehensive approach to website design and digital marketing helped this nationally recognized recruiting firm solidify its online presence and reach new heights in tech recruiting. By modernizing their website, optimizing for search engines, and executing a targeted digital marketing strategy, we enabled the firm to better connect with both top tech talent and leading companies.
At Cx.dev, we understand the unique challenges of the recruiting industry and offer tailored solutions to help firms grow and thrive in the digital age.
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